Privacy policy

Last updated: 1 October 2026

Leigh Hutton Real Estate (ABN 13 634 346 491)

Leigh Hutton Real Estate respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how Leigh Hutton Real Estate (“we”, “us” or “our”) collects, holds, uses and discloses personal information through our real estate services, websites, property enquiries, sales activities, marketing activities and other interactions with us.

Our websites include:

• leighhuttonrealestate.com
• leighhutton.com

We handle personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).

1. Personal information we collect

The personal information we may collect includes:

• your name, residential or postal address, email address and telephone number;
• details of properties you own, occupy, wish to sell, purchase or enquire about;
• information contained in property enquiries, appraisal requests and website forms;
• information relating to offers, negotiations, contracts and property transactions;
• identification information, including date of birth and identity documents, where required for legal, regulatory or identity-verification purposes;
• financial or transactional information where relevant to a property transaction;
• correspondence and communications between you and us;
• your property preferences and areas of interest;
• information you provide when requesting property alerts, market updates or marketing communications;
• technical information including IP address, browser type, device information and website activity;
• advertising, campaign and referral information; and
• any other personal information you choose to provide to us.

We may collect sensitive information where reasonably necessary for our functions or activities and where permitted by law. Where required, we will obtain consent before collecting sensitive information.

2. How we collect personal information

We may collect personal information:

• directly from you when you contact us;
• through our websites and online forms;
• when you enquire about, inspect, buy or sell a property;
• when you request a property appraisal;
• when you attend an open home or register your interest in a property;
• through telephone, email, SMS or social-media communications;
• through our CRM and property-listing systems;
• from real estate portals and listing platforms;
• from referral partners and other third parties where permitted by law;
• from publicly available sources;
• from government or regulatory databases where permitted or required; and
• through cookies, pixels, tags, analytics tools and similar technologies.

Where reasonably practicable, we collect personal information directly from you.

3. Why we collect, hold, use and disclose personal information

We may use personal information to:

• provide real estate sales and related services;
• respond to enquiries;
• arrange inspections and open homes;
• provide property appraisals and market information;
• communicate with buyers, sellers, prospective buyers and prospective clients;
• market and advertise properties;
• manage offers, negotiations, contracts and property transactions;
• maintain client and customer records;
• verify identity;
• comply with legal and regulatory requirements;
• comply with applicable anti-money laundering and counter-terrorism financing obligations;
• prevent fraud and manage security risks;
• improve our websites, services and customer experience;
• conduct website analytics;
• measure advertising performance;
• create and manage advertising audiences;
• provide property alerts, newsletters and market updates where permitted; and
• manage complaints, disputes and legal matters.

We generally use personal information only for the purpose for which it was collected or for a related purpose that you would reasonably expect, unless you consent to another use or the use is otherwise permitted or required by law.

4. Agentbox / reapit

Leigh Hutton Real Estate uses Agentbox, part of Reapit, as a customer relationship management and property-listing platform.

Information collected through property enquiries, appraisal requests, website forms, inspections and other interactions may be entered into or transferred to Agentbox/Reapit.

This may include:

• contact details;
• property interests;
• enquiry history;
• communications;
• appraisal information;
• buyer or seller preferences; and
• marketing preferences.

Agentbox/Reapit may also be used to send property alerts, database communications and email marketing.

5. Anti-money laundering and identity verification

From 1 July 2026, Australia’s AML/CTF regime applies to designated services provided by certain real estate professionals. Where those laws apply to the services we provide, we may be required to carry out customer due diligence, verify identity, keep records and report certain matters to AUSTRAC.

For these purposes, we may collect information including:

• full legal name;
• residential address;
• date of birth;
• identity-document details;
• information about beneficial ownership or control;
• information concerning a transaction or the purpose of a transaction; and
• other information required under applicable AML/CTF laws.

We may disclose information to AUSTRAC or other government authorities where required or authorised by law.

6. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• buyers, sellers and other parties to a property transaction;
• solicitors, conveyancers and settlement professionals;
• building inspectors, valuers, photographers and property-service providers;
• financial institutions and finance professionals where authorised;
• insurers;
• property portals and advertising platforms;
• Agentbox/Reapit and other CRM providers;
• website, hosting and IT service providers;
• analytics and advertising providers;
• professional advisers, including accountants and lawyers;
• government agencies, regulators, law-enforcement bodies and courts where required or authorised by law; and
• other parties with your consent.

We do not sell personal information.

7. Website technology and service providers

Our websites are built and operated using third-party technology platforms and service providers, which may include:

• WordPress and Elementor (website and page builder)
• Hostinger (website hosting)
• Easy Property Listings (property listing display on our websites)
• Agentbox / Reapit (property CRM and listing feed)
• Elementor forms and email delivery (website enquiry, appraisal and contact forms)
• Google Tag Manager and Google Analytics
• Google Ads
• Meta Pixel and Meta advertising services (Facebook and Instagram)
• Google Fonts (website typography)
• Leaflet, OpenStreetMap and Nominatim (property and contact maps)
• realestate.com.au, Domain and RateMyAgent (property portals and review platforms)
• Google and Facebook (business profiles and reviews)

These providers may process information on our behalf in connection with website operation, property enquiries, analytics, advertising, customer communications and marketing.

Website enquiry forms

When you submit an enquiry, appraisal request or contact form on our websites, the details you provide (such as your name, email address, phone number, property address, enquiry type and message) are sent to our team by email and may be entered into Agentbox/Reapit or other systems we use to manage enquiries.

Property listings

Property listings on our websites are displayed using Easy Property Listings and may be supplied by or synchronised with Agentbox/Reapit. Listings may also be published on third-party portals such as realestate.com.au and Domain, which have their own privacy policies.

Maps, fonts and embedded content

Our websites load fonts from Google Fonts and map tiles and location services from OpenStreetMap and related providers. When your browser requests these, those providers receive technical information such as your IP address and browser details.

Reviews and social media

We display or link to client reviews from platforms including realestate.com.au, RateMyAgent, Domain, Google and Facebook, and we link to our Facebook and Instagram profiles. If you interact with those platforms, their own privacy policies apply. Review content is published by the review platforms and their users.

8. Cookies, analytics and tracking

Our websites may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

• operate and secure the websites;
• understand how people use the websites;
• measure website traffic and performance;
• understand how visitors arrive at our websites;
• measure marketing and advertising effectiveness;
• create advertising or remarketing audiences;
• attribute leads and enquiries to marketing campaigns; and
• improve our services and website experience.

We may use technologies including:

• Google Analytics
• Google Ads
• Google Tag Manager
• Meta Pixel

Information collected may include:

• IP address;
• browser and device type;
• approximate location derived from technical information;
• pages visited;
• referring website;
• interactions with forms and buttons;
• campaign identifiers; and
• advertising identifiers.

You may be able to control or disable cookies through your browser or through any cookie-consent controls made available on our websites.

9. Direct marketing

Where permitted by law, we may use your personal information to send:

• property alerts;
• new listing notifications;
• market updates;
• appraisal information;
• newsletters;
• invitations;
• information about our services; and
• other communications we believe may be relevant to you.

Marketing communications may be sent through Agentbox/Reapit and other communications providers, including email and social-media advertising platforms.

You may opt out at any time by using an unsubscribe link, replying to the communication where appropriate, or contacting us.

10. Overseas processing

Leigh Hutton Real Estate operates and provides its real estate services in Australia.

However, some technology, hosting, analytics, advertising, mapping, font and CRM providers we use (including Google, Meta, Reapit and OpenStreetMap-related services) may store or process information on servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps required under Australian privacy law in relation to that disclosure.

11. How we protect personal information

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

These measures may include password protection, access restrictions, secure cloud systems, staff controls, software updates, system monitoring and use of reputable service providers.

No method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

12. Data breaches

Where the Notifiable Data Breaches Scheme applies, we will assess suspected data breaches and notify affected individuals and the Office of the Australian Information Commissioner where required by law.

13. Access to your personal information

You may request access to personal information we hold about you.

We may need to verify your identity before providing access.

In some circumstances, access may be refused where permitted by law. If this occurs, we will generally explain the reason and any available complaint mechanism.

14. Correction of personal information

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

15. Anonymous and pseudonymous dealings

Where lawful and practicable, you may deal with us anonymously or using a pseudonym.

However, we may need to identify you where this is necessary to:

• provide a particular service;
• manage or complete a property transaction;
• comply with identity-verification requirements; or
• meet legal or regulatory obligations.

16. Privacy complaints

If you believe we have mishandled your personal information or breached your privacy rights, please contact us.

Please provide enough information for us to understand and investigate the matter.

We will aim to acknowledge your complaint, investigate it and provide a response within a reasonable period.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

17. Third-party websites

Our websites may link to real estate portals, social-media platforms or other third-party websites.

Those websites have their own privacy practices and policies. We are not responsible for their privacy practices or content.

18. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, information-handling practices or legal obligations.

The current version will be published on our websites together with the date it was last updated.

19. Contact us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, contact:

Leigh Hutton Real Estate
ABN 13 634 346 491
Phone: 0400 465 101
Email: leigh@leighhutton.com
Address: 3C McKenzie Street, Dayboro QLD 4521